By Renato, who builds Kept · · updated
The best question to ask a friend you have not seen in a while is a follow-up to something they told you last time: how the interview went, whether the move happened, how their mother is.
After that, ask a second question about whatever they answer. In conversation research it is follow-up questions, more than any other kind, that go with being liked, because they show you were listening. And the deeper questions you are tempted to avoid tend to feel less awkward, and more connecting, than people predict.
The short version
- Follow-up questions were the kind most tied to being liked, in experiments and in a speed-dating study. Treat that as supporting evidence; the study has caveats.
- People expect deep conversations to be more awkward than they turn out to be, and are most wrong about the topics that matter most.
- Small talk is not harmful. It was unrelated to wellbeing in either direction; substantive conversation went with higher life satisfaction.
- After a conversation, people underestimate how much the other person liked them.
- A question about something they told you before does what no list of clever questions can: it shows you remembered.
Start with what they told you last time
Lists of "questions to ask your friends" miss the point of a catch-up. A question from a list could be asked of anyone. "Did you hear back about the job?" can only be asked of her, by someone who was listening in June.
That is what makes it land. The relationship literature defines intimacy as feeling understood, validated and cared for, and that feeling predicts most of what keeps a relationship going. A question that picks up a thread from last time produces it directly, before she has said a word.
The catch is obvious: you have to still have the thread. Three months on, most people remember that there was something, and not what it was. That is a memory problem and not a conversation problem, and it is solved the day you hear the detail, not the day you need it.
Then ask the second question
Huang and colleagues recorded getting-to-know-you conversations and sorted the questions people asked. People who asked more questions were liked more, and the effect was carried by follow-up questions, the ones that pick up what the other person has just said. In a speed-dating sample, asking more of them went with being offered a second date.
Two caveats, because this study has them. One of its co-authors has faced well-publicised data-integrity allegations in other work, and the effect itself has been disputed and defended in print. We treat it as supporting evidence for something the rest of this page does not depend on.
The practical version does not need the study. "How was the trip?" followed by a change of subject is a formality. "How was the trip?", then "what was the house like?", is a conversation. The second question is the one that says you are interested in the answer.
Go one level deeper than feels safe
Most people keep a catch-up at the surface out of politeness: work, holidays, the children. It feels considerate. Kardas, Kumar and Epley assigned people to shallow or deep conversations and compared what they predicted with what they reported afterwards. Deep conversations felt less awkward than expected and produced more connection and more happiness, and the prediction was most wrong for the deepest topics.
Those were assigned conversations, often between strangers, so it does not follow that every heavy question goes well. But the direction is consistent: the awkwardness you are steering around is mostly in the forecast.
With a friend, one level deeper is usually enough. Not "how’s work?" but "are you still thinking of leaving?". Not "how’s your dad?" but "how are you finding it, with your dad?".
Small talk is fine
None of this means the easy talk is a failure. A pooled replication that sampled people’s real conversations from ambient audio found life satisfaction went with less time alone, more conversation and more substantive conversation, and that small talk was unrelated to wellbeing in either direction. The earlier claim that it was harmful did not hold up.
Small talk is how most good conversations start. It only becomes a problem when it is all there is, every time.
And if you leave thinking you talked too much or asked something clumsy: after conversations, people consistently underestimate how much the other person liked them. That gap showed up between strangers and persisted between people who lived together for months.
What to actually do
After you see someone, write down the one or two things that are still open: the result they are waiting for, the decision they have not made, the date of the thing they are dreading. That takes less than a minute and it is your first question next time.
Before you see them again, read it. Then ask it, and ask a second question about the answer.
None of this needs an app. A note under their name works, as long as you look at it on the way there. What does not work is trusting that it will come back to you at the table.
Questions people ask
- What are good questions to ask a friend when catching up?
- The best one follows up on something they told you last time: how the interview went, whether the move happened. A question only you could ask shows you were listening.
- Are follow-up questions really that important?
- In one set of studies, people who asked more follow-up questions were liked more, and in a speed-dating sample were more often offered a second date. That study has known caveats, so treat it as supporting evidence.
- Is small talk a waste of time?
- No. In a study that sampled real conversations, small talk was unrelated to wellbeing in either direction, while more substantive conversation went with higher life satisfaction.
Where this comes from
Every claim above traces to one of these. Each has its own page with the method and what it doesn’t show.
Asking a follow-up question makes people like you more
Huang, Yeomans, Brooks & Minson (2017) · Journal of Personality and Social Psychology
Feeling understood is the working definition of intimacy
Reis, Clark & Holmes (2004) · Perceived partner responsiveness
Deep conversations feel less awkward than people expect
Kardas, Kumar & Epley (2022) · Journal of Personality and Social Psychology
Substantive conversation tracks wellbeing. Small talk is neutral.
Milek et al. (2018) · Psychological Science
People underestimate how much others liked them
Boothby, Cooney, Sandstrom & Clark (2018) · Psychological Science
Read next
How to remember the details your friends tell you
Write it down within minutes, keep it short and specific, and make sure something brings it back before the next conversation.
How to be a better friend, according to the research
Across 38 studies, four things a friend does went with wellbeing: react well to good news, back their choices, keep the effort up, make them feel they matter.
Do people like you more than you think? Usually, yes
After a conversation, people consistently underestimate how much the other person liked them. The replay in your head is the part that is wrong.
Kept is what we built from this.
Nine seconds of talking after you see someone. Kept files it against the right person and hands it back the day before it matters. No streak or score on anyone in it, and it never writes your messages.
Or see how it compares to the alternatives, including where they beat it.
