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Do streaks and tracking actually work?

Measuring an activity makes people enjoy it less

Etkin (2016) · Journal of Consumer Research

Illustrative — the direction is the finding. Schematic across six experiments. Output rises, enjoyment falls, and the fall outlasts the counter.

Measurement increased how much of the activity people did and decreased how much they enjoyed it. The effect persisted after measurement stopped: people read less afterwards, and in one experiment avoided reading altogether.

How it was done

Six experiments in which people did an ordinarily enjoyable activity — walking, reading — with or without their output being measured.

What it means

Drawing attention to output turns an enjoyable activity into work. Once it is work, the intrinsic reason for doing it erodes, and the extrinsic one disappears the moment the counter does.

The lingering effect is the damaging part. This is not a neutral motivator with an upside while it runs — it leaves the activity in a worse state than it found it.

Substitute "friendship" for "reading" and read the finding again. That is the proposition behind every streak, contact score and relationship-health percentage in this category.

What it doesn’t show

The experiments cover walking and reading, not relationships, and the extrapolation is ours. Effects are short-run and from one research programme. A related meta-analysis on rewards and intrinsic motivation finds the same direction, though a competing analysis puts the effect much smaller — the field is not unanimous.

What Kept does about it

It is why Kept has no streaks, no contact scores, no relationship-health percentages and no leaderboards. This is not a taste judgment about gamification. It is the literature, and we would rather lose the retention mechanic than take the risk it describes.

Read the source

Etkin (2016)Journal of Consumer Research

Confidence: B — a single strong peer-reviewed study, or a consistent multi-study literature. We don’t publish anything weaker than this.

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